Insurance Summary

Our liability for loss of or damage to your effects is limited by our trading conditions that form part of our contract with you.

Total Sum Insured

Unless confirmed in writing by us prior to the move the sum insured shall not exceed:

Household & Office Removals: £25,000

Insured Perils

All Risks of physical loss or damage in transit in the United Kingdom, Northern Ireland, The Channel Islands, The Isle of Man and Eire.


It is a condition of the insurance that the sum insured represents the full total value of your effects. If you fail to declare the full replacement value of your effects, in the event of a claim you will only be entitled to recover from Insurers the proportion of the loss as the declared value bears to the total replacement value of your property.

Basics of Claims Settlement

The settlement of any claim shall be by replacement, repair and/or compensation at Insurer’s option. In the event of the total loss or destruction of any item insured under this Insurance, the basis of settlement shall take into consideration the age, quality, degree of use and consequent market value of any such lost or damaged item(s). The settlement will be on an indemnity basis and is not “new for Old”.


Where any claim includes loss of or damage to documents the basis of settlement shall relate to the reasonable costs of reprinting and/or reasonable costs of reissue and/or reconstitution including, where applicable, fresh research or exploration to obtain essential information.

Policy Excess

Our insurers will not pay the first £250 of each customer’s claim, unless an additional premium of 5% of the total removal cost, is paid by the customer. In these circumstances, the insurers will not pay the first £50 of each claim.

Pairs & Sets Clause

Where any items are part of a pair or set Insurers shall only pay for the actual items which are lost or damaged. No payment will be made by Insurers for any items which are part of a pair or of a set and which are not lost or damaged.

Duty of Disclosure

It is your responsibility to ensure that all material facts have been disclosed to Insurers i.e. any facts which may affect Insurers’ view of the risk. If you are unsure of whether a fact which has not been detailed needs to be disclosed, it is recommended that details are provided to Insurers for consideration. Please also ensure that all the information provided by you is correct as these details will form the basis of the insurance contract between you and Insurers. If your circumstances change between the date you purchase the policy and the date when you require the policy to commence, please tell us. Incorrect information or failure to disclose all material facts could invalidate all or part of the cover and result in a claim being declined.

Time Limit for Claims Notification

All claims must be notified to the remover whether unpacked or not within 7 days of delivery of the property or in the case of non-delivery 7 days from when the property would normally be delivered unless a time extension is requested by you and agreed by us in writing.

Claims Procedure

If your goods become lost or damaged and you wish to make an insurance claim please notify us in writing.

Law & Jurisdiction

The parties are free to choose the law and jurisdiction applicable to this insurance contract. Unless specifically agreed to the contrary, this Insurance shall be subject to English law and the exclusive jurisdiction of the Courts of England and Wales.